Here you will find everything you ever wanted to know about Pandora jewelry. If there is something you would like to know aside from these frequently asked questions, please feel free to contact us by phone or email.
Pandora is a fascinating collection of jewelry which, just like Pandora's Box, opens up with countless opportunities. Design your own jewelry that expresses your own style and unforgettable moments.
Each piece is hand crafted in sterling silver and 14K gold with superior Danish design.
Pandora is known for its beautiful charms that mark important moments in your life. By combining a Pandora bracelet or necklace with charms in sterling silver, 14K gold, Murano Glass, and semi-precious stones, you can create a truly unique piece of jewelry that reflects your own personal style and sensibility.
To find your bracelet size, take a measuring tape and loosely wrap it around your wrist at its widest point, add two fingers between your wrist and the measuring tape (to allow room for charms); take that measurement and round up to the next nearest bracelet size.
Bracelets are available in 6.3", 6.7", 7.1", 7.5", 7.9", 8.3", and 9.1" sizes, with the most common sizes being 7.1", 7.5" and 7.9". The 6.3" is very small and is best suited for women with an extremely petite wrist, or children.
The bangle bracelets are available in 6.7", 7.5" and 8.3" sizes, with the most comman size being a 7.5". Think of the three sizes being a small, medium, and large.
When wearing your bracelet you want to be able to comfortably fit two fingers between the bracelet and your wrist, this will allow room for charms to be added later.
A clip is a special kind of charm that opens and is designed to clasp over one of the two 'notches' that are on many bracelets. Once locked into place, the clip will not move and help your charms to stay in place. Clips are available in a variety of styles and finishes. We recommend every Pandora bracelet that has a 'notch' have at least two clips, one for each.
Spacers are smaller, thin charms that can be used to fill in the gaps between two different sized charms, but are completely optional. Spacers are not threaded and will slide freely along your bracelet. Spacers are available in a number of different styles and finishes.
Congratulations on completing your first Pandora bracelet! There are a number of new and exciting ways to display your beads.
There are a few big differences between the silver Pandora Bangle and the classic bracelet. The bangle is a stiff bracelet with no 'notches'; where the classic bracelet is a flexable bracelet with fixed 'notches' for the clips.
Although there are no 'notches' on the Bangle you can still use clips on the them to keep your charms in place. In order to do so you must first put a rubber stopper under the clips to keep them in place, otherwise the clips will just slide around like normal charms.
All the same charms fit on both the Bangle and the classic bracelet.
Yes! You can use the same clips theat you would use on a classic bracelet; the only difference is that you need the silicon stoppers under the clips to keep them from sliding back and forth like a normal charm. Ask for the special silicon stoppers whenever you are planning to use your clips on a leather bracelet or bangle. There are also special clips with silicone core designed to automatically lock into place.
There a few things that separate Pandora from some of the other 'charm bracelets' you might have seen:
Pandora Jewelry is quite special and must be properly handled and cleaned. You may clean your Pandora with a dry silver polishing cloth, or bring your bracelet into a Pandora store for a thorough cleaning in a specially designed tumblers.
Do Not Use Liquid Silver Polish! Silver polish will remove the oxidation treatment from some of the charms and chains. Pandora is oxidized jewelry, and is meant to fade to an antique look as it is worn.
Be very careful not to expose your Pandora to harsh chemicals or environments. These include, but are not limited to, liquid silver polish, lotion, aerosol sprays, pools, hot tubs, and spas.
Failure to properly care for your jewelry may void your warranty.
While wearing your Pandora bracelet in the pool will not irreparably damage your bracelet, it is not recommended because the chemicals found in most pools can react unfavorably with Sterling Silver.
We know customers who wear their bracelets in their pools, but we've also seen many bracelets that have had bad reactions. Keep in mind that regardless of the outcome, wearing your bracelet in a pool will void the warranty.
If a bad reaction occurs, it can usually be restored with a professional cleaning and polishing. If you find yourself in that situation, please contact us so we can discuss how we might be able to assist you.
If a charm becomes stuck on your bracelet, do not attempt to remove it. It could be due to the charm itself or the bracelet. If the bracelet is cut or twisted apart, it will not be covered under Pandora's warranty.
Please return the items to an authorized retailer for repair by Pandora. If it is found that the jewelry is defective, it will be covered under the warranty or exchanged free of charge.
If your charm gets stuck due to not having clips on the bracelet, it may not be covered under the limited warranty. So don't forget to add the clips!
When wearing your bracelet you may notice that the first or last charm on your bracelet might get caught near the clasp. To avoid this, you can place a clip as either the first or final charm, and a spacer as the first charm on your bracelet. This will keep your other charms clear of the clasp on both ends.