Call Toll Free: 1-877-242-1706

Customer Service

Contact Us

Our PANDORA specialists are ready to assist you! Please contact us during our Customer Service Hours by phone at 1-877-242-1706.

If it is outside our normal business hours, you may also use the below form to contact us.

FREE Shipping Information

All orders shipped from PANDORA Saint Louis to addresses in the United States will ship at no charge to the customer via either United States Postal Service or UPS Ground, at our discretion.

Most orders for items listed as "In Stock" will ship within 24 hours of placing your order (excluding weekends and holidays).

When your order ships, an email will be sent with any available tracking information. Please check your spam or bulk mail folders, and be certain to add sales@pandorasaintlouis.com as a safe sender to ensure that you receive all available updates.

Expedited Shipping Options:

If our standard "free shipping" does not meet your requirements, you may elect to upgrade your shipping method at additional charge at checkout.

Please note that UPS does not pick up or deliver packages on Saturdays (except for Next Day Air), and neither UPS nor the Post Office picks up or delivers packages on Sundays or holidays (except for Express Mail).

All UPS options are only available for delivery to locations in the lower 48 states.

  • USPS Priority Mail: Priority Mail offers fast and affordable delivery to every address in the United States, usually within 2 to 3 business days. A tracking number will be provided via email when your package ships. An additional $4 charge will apply.
  • USPS Express Mail: Express Mail is the fastest service offered by the United States Postal Service, featuring delivery 365 a year, even Sundays and holidays. An additional $25 charge will apply.
  • UPS Ground: If you require a tracking number, please select this option to have your package sent via UPS Ground. Shipping times range from 2 to 5 business days (Mon - Fri), depending on your location. An additional $8 charge will apply.
  • UPS 2nd Day Air: Delivery by the end of the second business day. An additional $15 charge will apply.
  • UPS Next Day Air: Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination. An additional $45 charge will apply.

International Orders

Denmark Style can currently ship to addresses in the United States only. All orders placed with shipping addresses outside the US will be canceled.

Order by Phone

If you prefer to place your order via phone, please call 314-558-0679 during the "Customer Service Hours" listed above and we will gladly assist you in placing your order.

Pricing

Prices listed for all items, except those that have been retired, represent the Manufacturer's Suggested Retail Price as set by PANDORA. Prices are subject to change without notice, and we are not responsible for typographical errors.

If an item is ordered at a price listed online that is different from the current Manufacturer's Suggested Retail Price, you will be contacted before your order is processed.

Return Policy

Please visit our return policy page for complete details.

About Denmark Style

We understand feeling safe and secure is important when ordering over the internet. Learn more about us, and why we think we deserve your business.

Materials Used in PANDORA Jewelry

Learn more about the metals and stones used by PANDORA in their charms, bracelets, earring, rings and necklaces.

Looking for Some Ideas?

View our staff's own Personal PANDORA Moments for inspiration you can use to complete your bracelet.

Store Hours and Location

If you'd like more information on PANDORA at the Saint Louis Galleria's hours and location, please visit the hours and directions page.

Customer Service Phone Hours

Sunday:12:00 PM - 5:00 PM
Monday: CLOSED
Tuesday:10:00 AM - 6:00 PM
Wednesday:10:00 AM - 6:00 PM
Thursday:10:00 AM - 6:00 PM
Friday:10:00 AM - 6:00 PM
Saturday:10:00 AM - 6:00 PM

Please note these are our customer service phone hours only, which vary from our the store hours for our location in the Saint Louis Galleria.

Credit Cards

PANDORA Saint Louis accepts Master Card, Visa, American Express and Discover. To pay for your order, please enter your credit card information during our secure checkout process.

Your credit card information is privately protected by SSL technology and your card will not be charged until the order is prepared for shipment.

Warranty

PANDORA jewelry is crafted from the finest materials and with proper care will provide years of wear and enjoyment. All PANDORA products are covered by a 1 year warranty covering manufacturing defects.

Do not expose your PANDORA products to harsh chemicals or environments. Silver pieces are given detail by oxidation. Exposure to harsh chemicals or environments can alter the appearance of your PANDORA product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas.

Do not attempt to use bracelets, beads, charms or other jewelry items from other unapproved manufacturers and sources with your PANDORA jewelry. PANDORA Saint Louis will not replace, fix, or repair product that has been used with non-PANDORA products. Do not attempt to remove a stuck charm; return it to an authorized retailer for repair.

Stretching of PANDORA chains and bracelets is not considered a manufacturing defect.

The finish on PANDORA oxidized sterling chains and jewelry items will naturally change with time and wear. This change is to be expected and is not considered a manufacturing defect.

Leather is a natural product that will benefit from careful protection. PANDORA leather products should not be exposed to water or other liquids that may cause discoloration. Leather can stretch and relax over time and stretching is not a defect in this product. Gentle shading and natural color variations are natural features of leather. Changes in color and shading may also result from exposure to natural oils in the skin and the addition of charms to the bracelet or necklace. Leather items should be used with a maximum of 7 to 9 charms.

Clean your PANDORA Jewelry sterling items with a dry silver polishing cloth or consult with your PANDORA retailer for an in-store cleaning.

Watch Warranty

PANDORA Watches had a 3 year limited warranty from the date of purchase. All service done to the watch during the warranty period must be performed by PANDORA. The warranty does not cover normal wear and tear, damages caused by accidents, mishandling, improper or abusive use (knocks, dents, crushing, etc.) or the use of batteries other than those specified by PANDORA. Crystal, crown, strap and/or bracelet are excluded from the warranty.

Free Gift Wrapping

Denmark Style is happy to provide free wrapping. Please make a note during the checkout process in the 'special instructions' section on what occasion you'd like you package wrapped for.

Customer Testimonials

We know that ordering online can make people a little nervous. At Denmark Style we are committed to providing the same high level of service you would expect if you shopped in one of our store. Read what people are saying about their experiences with Denmark Style.

"Not In Stock" Items

Items listed as "not in stock" are backordered and not currently available for shipping. Please allow additional shipping time. We will contact you via email when your item is back "in stock", and your card will not be charged until your item ships.

Buying from an Authorized Retailer

We are very proud that Denmark Style is one of a select number of retailers chosen to be an authorized online dealer. We've put together a short guide on how to tell if the PANDORA you are seeing online is the genuine article.

PANDORA Newsletter

If you'd like to be informed of new releases and special offers, please subscribe to the PANDORA Newsletter.

 

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